Many problems can be fixed by restarting your device. If you’re having problems, please try this first. Some problems can also be fixed by uninstalling and reinstalling the application. Please note that Easy Voice Recorder cannot record phone calls on most phones. On some devices, Bluetooth is supported only for phone calls, and not for application audio.
Please test using the free version before upgrading to pro. If there are any problems, please check out the FAQ and troubleshooting sections below, or contact us so that we can troubleshoot the problem together.
If you wish to help us translate EVR to your language, please join our collaborative translation project. You can do as much translation as you like; from a single button to the entire app. Do you want to take a sneak-peek on the features to come and help us build a better product for you? Then become a beta tester by joining our exclusive Google group.
Easy Voice Recorder doesn’t store remote copies of your recordings, so unfortunately, it’s unable to restore a deleted recording.
You might be able to recover the file using one of these guides:
It may be possible to use the services of a data recovery specialist. The chances of a successful recovery increase the less you use your phone and the sooner this is done.
This blog post goes into more detail: Android Forensics, Part 1: How We Recovered (Supposedly) Erased Data.
To help avoid this in the future, you can install Dropsync to automatically back up your recordings to Dropbox. For easier recovery of deleted files, you can also try Dumpster, a recycle bin for your Android device.
As these are all 3rd-party tools, Digipom unfortunately cannot provide any support or make any guarantees about their effectiveness.Only one app may use the microphone at a time. If you encounter this error and nothing else seems to be using the microphone, please restart your device.
If the problem still persists, it might be caused by:
See also:
Easy Voice Recorder cannot record phone calls on most phones, as this is blocked by the hardware or by the operating system itself. As a workaround, you may be able to record the call by using the speaker phone and by trying different options under Settings > Main use.
Beginning with Android 4.4 KitKat, full access to your SD card and other external storage is now blocked for all 3rd-party applications, like Easy Voice Recorder. This means that you won't be able to create new recordings there. Your new recordings can only be saved in the app-specific folder assigned by Android, and these recordings will be erased if the app is uninstalled.
If you recently migrated from an earlier version of Android, your current recordings can still be played back from their old location even if Easy Voice Recorder couldn't automatically move them to the new location for you. New recordings will need to be stored in the new location.
Due to bugs in Android 4.4 KitKat, Easy Voice Recorder may report folders on your SD card as writeable when they are actually blocked by the system.
On some devices, a hardware fault may cause poor recording quality or may cause recordings to sound like chipmunks. To improve the recording quality, keep the device away from noise and ensure that any sound-boosting options in the settings (i.e. xLOUD) are also turned off. You may also try turning off Boost volume (gain) by going to the Recording screen, touching the Filters icon (magic wand), and moving the boost slider all the way to zero.
If your recording is too large to send by email or SMS, then here are a couple of options you can try:
See also:
On some devices, a hardware fault may cause poor recording quality or may cause recordings to sound like chipmunks. To improve the recording quality, keep the device away from noise and ensure that any sound-boosting options in the settings (i.e. xLOUD) are also turned off. You may also try turning off Boost volume (gain) by going to the Recording screen, touching the Filters icon (magic wand), and moving the boost slider all the way to zero.
Changing Settings > Sound quality to “High” and trying different options under Settings > Main use may help to fix these issues.
See also:
Some devices turn their microphones off when their screens go off, and Easy Voice Recorder cannot detect this on every device. For these devices, you will need to force the screen to remain on while Easy Voice Recorder is recording.
You can do this by going to Settings > Advanced & troubleshooting and setting Sleep mode while recording to “Allow dimmed screen” or “Leave screen on”.
See also:
On some devices, the system will terminate running apps when the device goes to sleep. To keep the device awake, go to Settings > Advanced & troubleshooting and set “Sleep mode while recording” to “Allow dimmed screen”.
If the problem still occurs, turn off the device’s battery saver mode, and add the app to the battery optimization exception list. If a task killer is installed, the app will also need to be added to its exception list.
See also:
Nexus devices
Nexus 4, Nexus 5, Nexus 7, and others
The microphone input may be distorted or excessively amplified. This effect may be reduced by changing Settings > Main use to “Music and raw sound”.
Bluetooth recording can be problematic on these devices. On Android 4.4 KitKat, the recording may simply fail sporadically, and on Android 5.0 Lollipop, the recording may silently switch to the device microphone when putting the app into background mode or turning off the screen.
HTC One X
Stereo recording does not work.
Huawei
all models
Many models may have a slight chipmunk effect when recording in AAC, and the internal mic may introduce distortion.
Motorola Droid
all models
Recording and playback may only work when the screen is forced on, in Settings > Advanced & troubleshooting > Sleep mode while recording. The Droid RAZR is confirmed to have a recording problem with the AAC format, starting with Android 4.0 Ice Cream Sandwich. The phone inserts a gap into the recording every ten minutes. Versions of the firmware earlier than Ice Cream Sandwich don’t seem to have this issue. Older Motorola devices may sometimes create recordings that sound like chipmunks.
Samsung
Note 4 and Note 4 Edge
Bluetooth recording can be problematic on these devices. On Android 4.4 KitKat, the recording may simply fail sporadically, and on Android 5.0 Lollipop, the recording may silently switch to the device microphone when putting the app into background mode or turning off the screen.
Sony
all models with xLOUD
xLOUD may cause loud recordings to be distorted, even when gain is turned off.
See also:
Sony XPeria Mini Pro
A hardware problem may cause a buzzing / metronome noise.CD-quality sample rates may not work.
